Cookie Policy

This document is meant to explain the types of cookies and other tracking technologies that Swapp may place on your device, either when you are visiting our Website (https://joinswapp.com/), or if you are using our mobile apps (both on iOS and Android) (“Apps”) (“Website” and “Apps” are altogether referred to as “Platform”).

What are cookies?

A cookie is a small amount of information that is downloaded to your computer or device when you visit certain websites or mobile applications.

We use a number of different cookies on the Platform, including strictly necessary, performance, advertising, and social media or content cookies. By way of example, Cookies may make your browsing experience better by allowing the Platform to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies may also provide information on how people use the Platform, for instance whether it’s their first time visiting or if they are a frequent visitor.

What cookies do we use and why?

Some cookies are necessary to allow you to browse our Platform, use their features, and access secure areas. The use of these cookies is essential for the Platform to work.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

Swapp is dedicated to user experience and we may also use various tools to help us improve our services. To this end, we may use Reporting and Analytics cookies to collect information about how you use our services, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use may include: Third party analytics cookies: We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our content as well as tracking the number of visitors. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the Platform. For more information on Google Analytics, visit Google’s information page. For instructions on how to opt out of Google Analytics, see below.

Advertising / Marketing cookies may be used on our Platform to tailor marketing to you and your interests and provide you with a more personalized service in the future. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you.

Finally, Social and Content cookies may be placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our Platform. Please note that some of these third party services may place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Cookies Necessary for the Functioning

Name	Provider	Purpose	Expiry	Type
__stripe_mid, __stripe_sid,	Stripe	Used by the online payment provider, Stripe	30 mins	HTTP Cookie
__stripe_orig_props	Stripe	Used by the online payment provider, Stripe	365 days	HTTP Cookie
lang	Swapp	Stores the selected language on the website	10 years	HTTP Cookie
__zlcmid	Zendesk	Used by Zendesk to provide chat and support functionality on the website	365 days	HTTP Cookie

Reporting and Analytics

Name	Provider	Purpose	Expiry	Type
amp_*	Amplitude	Third Party Analytics Cookie	10 years	HTTP Cookie
Cookie Control _gid _uetsid	Amplitude	Third Party Analytics Cookie	24 hours	HTTP Cookie
DFTT_END_USER_PREV_BOOTSTRAPPED _ga _ga_XXXXXXXXX _mkto_trk driftt_aid	Amplitude	Third Party Analytics Cookie	2 years	HTTP Cookie
__adroll_fpc __ar_v4	Amplitude	Third Party Analytics Cookie	365 days	HTTP Cookie
__utmzz	Amplitude	Third Party Analytics Cookie	180 days	HTTP Cookie
_fbp	Amplitude	Third Party Analytics Cookie	90 days	HTTP Cookie
_uetvid	Amplitude	Third Party Analytics Cookie	18 days	HTTP Cookie
_ga _gid _gat_gtag_ _gac_<property-id> AMP_TOKEN	Google Analytics	It is a Third party Analytics cookie. Used for tracking pageviews, sales funnel, user interaction on the website.	2 years 1 day 1 minute 90 days 30s - 365 days	HTTP Cookie
_hjClosedSurveyInvites	Hotjar	Hotjar cookie that is set once a visitor interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.	365 days	HTTP Cookie
_hjDonePolls	Hotjar	Hotjar cookie that is set once a visitor completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.	365 days	HTTP Cookie
_hjMinimizedPolls	Hotjar	Hotjar cookie that is set once a visitor minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the visitor navigates through the site.	365 days	HTTP Cookie
_hjShownFeedbackMessage	Hotjar	Hotjar cookie that is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show.	365 days	HTTP Cookie
_hjid	Hotjar	Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	365 days	HTTP Cookie
_hjRecordingLastActivity	Hotjar	This should be found in Session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).	Session	HTTP Cookie
_hjTLDTest	Hotjar	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.	Session	HTTP Cookie
_hjUserAttributesHash	Hotjar	User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.	Session	HTTP Cookie
_hjCachedUserAttributes	Hotjar	This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.	Session	HTTP Cookie
_hjLocalStorageTest	Hotjar	This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.	Under 100ms	HTTP Cookie
_hjIncludedInPageviewSample	Hotjar	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by the site's pageview limit.	30 minutes	HTTP Cookie
_hjIncludedInSessionSample	Hotjar	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by the site's daily session limit.	30 minutes	HTTP Cookie
_hjAbsoluteSessionInProgress	Hotjar	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.	30 Minutes	HTTP Cookie
_hjFirstSeen	Hotjar	This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.	Session	HTTP Cookie
hjViewportId	Hotjar	This stores information about the user viewport such as size and dimensions.	Session	HTTP Cookie
_hjRecordingEnabled	Hotjar	This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.	Session	HTTP Cookie

Advertising and Marketing

Name	Provider	Purpose	Expiry	Type
N/A

Social Media & Content

Name	Provider	Purpose	Expiry	Type
N/A

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted (please refer to the tables above). See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our services may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems.