For Customers:

General Information

What is a car subscription?

Car subscription is a monthly plan that grants you access to a range of vehicles for a flat fee.

Who can rent a car on Swapp?

Everyone over 18 and under 75 years of age, with a valid driving license and at least 3 years of driving experience can register and rent on Swapp.

Can I get a company invoice when I use Swapp?

Yes, Swapp can be used by companies as well. If your invoicing details differ from the payment details you provided, please contact us and we'll sort this out for you

How do I book a car on Swapp?

Select the car that best matches with your needs.
Set the start date (end date is optional).
Click on "Subscribe".
Owners have 5 days to approve or decline your booking request, but this usually happens within 1-2 hours. We will send you a notification when that happens.
Either when you registered for Swapp or when you finalize your booking, you'll need to go through a customer verification process. This is necessary to validate your identity, to make sure we eliminate fraudulent activity, to protect our Owner partners and their cars, as well as to provide a pleasent user experience for all parties involved. As part of this process you'll need to take and submit photos of yourself, your ID or passport as well as your driver's license.
Swapp will charge the credit/debit card you added to the system as primary payment method with the deposit amount (if applicable) and the first month's rental price.

How can I contact the Owner?

Once you submitted a booking request, and you are over the free cancellation period you'll be able to message the owner via our messaging system on the webpage. Once the booking is finalized, you'll be able to call the Owner as well. This will be the case throughout the entire rental period, so that you can coordinate potential issues about the car (e.g. if winter tyres are needed, annual maintanence is due, etc).

How much does it cost to rent on Swapp?

Using Swapp's website and apps is free of charge. There is no flat monthly fee or registration charge. You only pay for the vehicle you rent.

How does payment work?

Swapp, using a secure 3rd party payment provider, will charge the credit/debit card you added to the system as primary payment method.

When is the monthly fee deducted?

Once you’ve finalised your subscription we will deduct your first monthly fee + deposit. After that we automatically deduct the monthly fee on the last day of the calendar month together with the cost of additional mileage you’ve used beyond the 500 km that is included in your subscription fee.

Are all vehicles avaialble immediately?

All cars are available immediately, however there is a chance that the car you want to select is already booked which you can see when selecting the handover date on the Browse page. Can’t find a car that floats your boat? Don’t worry, we’ll find you one! Contact Support for help.

Where can I pick up my car?

On the location you agreed with the Supplier which you can arrange via phone, email or Swapp messages. An email notification with all contact and handover information will be sent 7 calendar days before the start of the rental period, or immediately if there’s less than a week between the Subscription and Handover dates.

Where should I return my car?

You must return your vehicle to the Supplier on the last day of the rental period. It is the Supplier’s responsibility to reach out to you 7 calendar days before the end date and coordinate the exact time and place of the Handback meeting.

Can I choose from different km packages?

We don’t have pricy km packages like car rentals do. Your all inclusive Swapp subscription comes with 500 km free of charge. Beyond this you have to pay surcharges for each additional km you go, which can cost you anywhere between € 0.12 to €0.50 depending on the value of the car of your choice. Our affordable and fair mileage pricing system ("pas-as-you-go") is designed to give you the ultimate flexibility to drive freely without having to think today about how many km you will drive tomorrow.

How do I pick up the car?

Once you make the booking and it's confirmed and you are over the free cancellation period you will get an email with the location of the handover and you can discuss the exact time with the Supplier via chat.
You'll have to check the car and take photos, describe any possible damage in Handover Form. This is to protect you in the case of a dispute when you return the car.
If both you and the Owner approve the handover and sign the Handover form and you have the keys you're good to go!

Can you deliver the car to my doorstep?

Not yet, but we're working on a solution for that. Stay tuned! ;)

Rental Conditions

What is the minimum and maximum rental period?

The minimum rental period is 30 days and there is no fixed maximum rental period. The latter is defined by the availability of the given car. Also, please note the Owner can cancel the rental at any time with a notice period of 21 days.

What if I don't know the end date of my subscription?

No problem, you can select the end date even after your rental has started. With this option we'd like to give you the flexibility of deciding later and not having to worry about an exact date which is potentially weeks or months away at the time of booking.

Is there any mileage restriction?

Swapp's standard mileage limit is 6000 km / year. If you exceed this, you will have to pay a mileage fee after each km above the limit. You can find this amount on car details page. This amount will be deducted from the credit/debit card used for the booking. To document mileage overruns, please take photographs of the dashboard at the time of Handover and Handback. Swapp only accepts these as evidence to resolve any potential claims.

Do I have to pay a security deposit for the car?

Security deposits are required to rent a car via Swapp, the deposit fee is 1 monthly rental fee, but at least 600 EUR.

Where can I travel with the cars?

In general, you can travel within the EU as well as Switzerland and Norway.

How do I know what tolls to pay for or vignettes to buy for a given car?

The yearly toll sticker (Vignette) for Austria is included in the subscription fee. Other highway tolls and vignettes in other countries are usually not included in the booking price. You are the one responsible to check the applicable tolls (if any) required depending on your destination and the area of usage. You are also the one responsible to pay for these, should they be applicable. However, you should check with the supplier if the car already has any vignettes or tolls paid for certain motorways.

Can someone else drive besides me?

A second driver can also drive the car, provided that he or she registered on Swapp's website, completed the verification process, and qualifies to be a Customer as per Swapp's Terms & Conditions.

Is it allowed to smoke in the car? Is it allowed to transport pets in the car?

No, unless the Owner specifically agrees to it. If you wish to smoke or transport a pet in the car, please ask the Owner to confirm his or her consent on the Handover form.

Do I have to sign a contract?

When you register on the Swapp website you have to accept the Swapp Terms and Conditions. Also, during the handover process you will receive the Handover-Handback agreement which both you as well as the Owner have to sign. These two documents govern the rental relationship between the parties.

What if the car I booked and the car the Owner is presenting to me for handover are different or inadequate (e.g. older, dirty, damaged, not functioning properly etc)?

If you notice one of the following issues with the vehicle you booked at the time of the handover, you don't have to proceed with the transaction:

The car is dirty
The car is damaged
The car has obvious mechanical or operational problems
The car is not the one that you booked

Should one of these cases apply, we kindly ask you to take photos of the issue, if applicable. These will help us to evaluate the situation and to improve our service for the future.

Please only use this form of cancellation in case of a serious issue, otherwise you might be charged a Cancellation Fee or even banned from the Swapp system.

What if the Owner doesn't respond to my booking / usage?

Owners have 5 days to approve or decline your booking request, but this usually happens within 1-2 hours. We will send you a notification once that's done.
If you have trouble reaching the owner at any time during the booking or rental period please get in touch with our customer support and we'll help you out.

How can I get in touch with Swapp?

You can contact us anytime by sending us an email to support@joinswapp.com.

Claims

Do I have to return the car with full tank?

You should return the car with at least as much fuel as when you picked it up. Should you fail to do so, the owner is entitled for the price of the missing fuel and a 10 EUR fuel surcharge.
To document the fuel level, please take photographs about dashboard at the time of Handover and Handback. Swapp only accepts these as evidence to resolve any potential claims.

Is the car going to be clean when they hand it over to me?

We're asking our Owners to hand over the cars in a clean state. Should there be a major problem with the cleanliness of the vehicle at the time of Handover, please contact Swapp.

Do I have to clean the car before I hand it back?

Please try to keep the cars as clean as possible, treat them like they are yours, and return them in a proper state. Surcharges may be applied for special cleaning needed after your rental to return the car to its original state.
If the car is not clean when you return it you agree that the Owner or Swapp may charge you for any damage that was not clearly visible on the return but discovered after cleaning.

I think I'll need the car for somewhat longer than initially planned. What should I do?

If you find that you won't be able or don't want to return the car in time, please extend your booking in the Swapp system as soon as possible. In case of late returns, we will review your case and surcharges may apply.
View your booking details and click on the "end date" of the booking. There you can set a new return date.

Am I liable in case of traffic violations with the car I booked?

You are fully liable for any traffic violations and fines imposed during the rental period. Swapp will charge you for the fines with + 25 EUR service fee.

Booking modifications, cancellations

Can I cancel my booking?

As per our cancelation policy you can cancel your bookings free of charge up to 21 days before the planned Handover day. You can also cancel your booking after that date, but you'll be charged one mothly rental fee as a cancellation fee.
All changes must be made via the Swapp website, in the Bookings section.

Can I shorten my booking?

Yes, you can shorten your booking at any time, however please be aware, that:

The minimum rental period on Swapp is 30 days
There is a 14 day minimum period to return the car from shortening your booking
That is the soonest you can shorten your booking period to.

How can I extend my booking?

You can always extend your booking provided that the car is available. All changes must be done via the Bookings section of the Swapp website.
Similar to the booking request,extension requests must be paid upfront. Unpaid extension requests are not valid, and therefore, you must obey the conditions of the original booking. Discounts are calculated based on the total length of the booking.

Cancelation policy

You can cancel your subscription for free 21 days before the start of your subscription. Subscriptions canceled within 21 days will incur a monthly rental fee.
The cancellation period is determined daily. This means that the rental starts on 05.26 at 15:00, for example, and can be canceled free of charge until 05.05. 11:59 p.m.

Failed bookings

In case of an unlikely scenario where the Owner has to cancel/shorten your booking, all fees exceeding your actual rental time of the car will be reimbursed. Additionally the Owner will be charged a convenience fee, which you will be able to use for your next rental on Swapp. It is not possible claim any further compensation in addition to the rental fee.

Why can't I subscribe to a car later than 6 months?

For pre-planning purposes, our system does not allow you to book a car for a Handover more than 6 months from the date of booking.

Insurance

Casco / hull insurance and deductible

The deductible in the amount of EUR 600,-- shall apply to each claim, with the exception of following items: Loss of personal and professional items in the vehicle - except for money, valuables, securities, cell phones, in particular smartphones, digital cameras, as well as laptops, tablets and any type of mobile computer - are covered due to burglary up to the amount of EUR 750,-- as well as Breakage damage to any glazing (including cellon) is covered regardless of the cause of the damage if a repair of the glazing is possible without replacement.

Third party liability

Third party liability claims should be covered by the car's mandatory liability insurance. Settling a third party claim may result in increased policy premium for the owner. You are responsible for this increase up to the double of the current yearly premium (typically up to EUR 600).

What to do in case of an accident?

Accident with third-party involvement

Give the party involved in the accident the insurance data named on the handover form.
Explain that this insurance information is to be used to make a claim, not the car owner's car insurance, which is tied to the car's license plate number.
Get the contact information of the person involved in the accident (full name, address, license plate number, email address, phone number, and insurance information) and together fill out the accident report ("European Accident Statement") detailing the circumstances.
You should ask the police to provide you with the file number and the responsible department.
If the car is not roadworthy, call the roadside assistance service that is named on the handover form to have the vehicle towed. The vehicle will be taken to the nearest garage. The further procedure will be arranged by the car owner, Swapp, and the insurance.
Inform Swapp at hello.vienna@joinswapp.com and the car owner as soon as you can.

Accident without third-party involvement

If the car is no longer roadworthy, call the roadside assistance service that is named on the handover form. They will organize a towing service for the car.
Inform immediately Swapp at hello.vienna@joinswapp.com and the car owner.
Swapp will assist you in filling out the damage/accident report. We, the car owner or the insurer will contact you to ask for your statement about the accident. If you are not responsible for the accident, you do not have to pay anything. The deductible and the handling fee will only be collected if you are responsible for the accident.

Guidance in the event of an accident (to download)

Damage, technical problem, theft

Damages

In case of an accident, please report it to Swapp and follow the Swapp Accident Guidelines. Please make sure to carefully document any damages and the circumstances by photographs and filling out the European Accident Statement. You are fully responsible for any damages that might happen during the time of the rental unless there is a 3rd party involved whose liability is documented by the relevant authorities. Your financial responsibility is limited based on the Casco/hull insurance of the car. Please refer to the "Insurance" section for more information.

Functional car:

If the car is still functional and safe to drive, you can continue your journey with the consent of the owner. In each case, carefully document the circumstances of the injury, supported by photographs.

Inoperable car:

If the car is unfit or inoperable, you are required to make sure the car is towed and stored at a safe place. Please follow Swapp's instructions. In the case of a car covered by Swapp CASCO insurance, your costs will be reimbursed. Otherwise, you are fully responsible for any costs.

Mechanical failure

Mechanical failure can take many forms. In all cases, consult with the owner and proceed as agreed with him. In all cases, carefully document the phenomena and circumstances of the technical failure, supported by photographs.

Small problem that does not require a professional:
If it is a clearly identifiable problem that can be easily remedied on site (such as a burned-out light bulb, refilling various liquids, etc.), you can remedy the problem yourself with the express consent of the owner. Your reasonable expenses will be reimbursed provided that you can present a valid receipt.

A problem that requires a professional:
If you need a specialist to identify or fix the problem, please follow the Owner's instructions. If the car is not operable, you are required to make sure the car is towed and stored at a safe place. You are only financially liable for costs in case of problems due to unintended use.
If you have to hand over the car for repair or maintenance, you must fill out with the Owner a “Handover/Handback for repair and maintenance” form to record the condition and any damage to the car at the time of handing it over. You should note that the car must be clean when handing it over, so that during the Handover and inspection of the car all damages are clearly visible. If the car is not clean when you are handing it over, you agree that the Owner or Swapp may charge you for any damage that was not clearly visible when handing over, but discovered after cleaning.

Further useful information

What should I do in case of a police inspection?

All required documents (registration, insurance and handover agreement) will be given to you when receiving the car.

What happens if I get fined during the rental period?

You are fully responsible for all traffic and parking violations during the rental period, you have to settle any potential fine either on the spot or after the rental. Please follow the instructions of the host.

How can I give feedback?

Swapp is a community platform where everyone's opinion matters. You can rate the car and the host on a 1-5 star-scale after every booking. You can also write a short comment about your experience. Similarly, the host can also give feedback about you.
Our service and community is built on mutual trust, an essential component of which is reviews. We kindly ask you to leave a review about the host and the car after every rental.

What can I do to settle a dispute?

If you have any problem that you couldn't settle with the host directly, please always contact us via our Support and explain the details of of your problem. We try our best to settle every dispute in a conciliatory manner.

Invoice

We don’t own the cars available on Swapp. The rental contract is between you and the car owner. One of the services Swapp as a platform offers the Owners is the invoicing service, this means that the Owner willl issue the invoice for the rental through the Swapp system.
Please note that most of our owners are private individuals who are not required to issue commercial invoices. It is understanding, however, that in accordance with Section 166 (1) of Act C of 2000 on Accounting, our rental contract serves as a valid document for accounting purposes, and therefore, it can be used to support business expenses. Please make sure to validate the above with your accountant in all cases.

VAT Invoice

A Value-Added Tax (VAT) invoice is a document issued by an accountable person. A VAT invoice sets out the details of a taxable supply and all related information as prescribed by VAT law.
You can request an invoice in a company name during the booking process, however it will only contain a VAT element if the vehicles' Owner is VAT liable. In case of private Owners or other forms of non VAT liable legal persons the invoice will automatically be a net invoice.

Coupons & Promo Codes

How can I use my coupons?

Coupons can be used as a discount from the rental fee of cars booked via Swapp.

When does my coupon expire?

As an invited user, you have one year from registration to use your coupon.

For Partners:

General Information

Is the user allowed to make changes to the car?

No.

Is the user allowed to smoke in the car?

If the supplier (owner of the rented car) agrees, and it is marked on the Handover form, then it is allowed to smoke in the car.

Can the user transport his pets in the car?

If the supplier (owner of the rented car) agrees, then pets can be transported in the car rented through the Swapp platform.

How does credit check work?

In most cases Swapp does not require a credit check from its users.

What kind of car can I share?

Up to 7 years old. With a mileage of less than 250.000 km. With Austrian license plate. With a valid technical examination (§57a Pickerl) and liability insurance. In reliable condition, well maintained

How can I share my car?

You will need to register on the platform and then you can register your car in a few minutes. Think of your car's profile as a public profile where your prospective renters can view and book your car(s).
We will review your car profile after registration and if everything is OK, we will activate it usually within 1 workday. Registration is completely free, you can pause or stop sharing your car at any time.

Who can rent my car and when?

You decide who and when you rent your car to. To book your car, renters have to send a booking request through the platform, which you can accept or decline at your own discretion. Only registered users, at least 21 years old with valid driving license and at least three years of driving experience can rent a car at Swapp.. During registration, we run a background/verification check and a credit card registration is also required. After the free cancellation period, you have the opportunity to chat with the renter through our messaging system. Bookings are available 24 hours a day. You can change the availability of your car in a calendar assigned to your car.

How much can I earn by sharing my car?

You earn the amount of the rental fee (including any overrun and delivery fee, as applicable) minus our service fee. Our service fee is progressive and will only be charged in case the booking is successful. The rental fee for a car varies based on the exact type of car, vintage, equipment, season, and many other factors. For a unique, more accurate estimate of what you can earn by sharing your specific car, ask for a unique earnings estimate at suppliers.vienna@joinswapp.com.

How do I hand over my car?

Meet your renter at the pre-arranged time and location. Take photos of your car. Hand over your car key, registration papers, and proof of liability insurance.

What should I do before handing over my car?

To avoid any misunderstandings, confirm the exact date and place of delivery with your renter. Inspect your car and make sure everything is working and available in accordance with the traffic regulations. Make sure the exterior and interior condition of your car is as you would like to use it yourself.

How do I receive my earnings?

Your earnings will be transferred to the bank account you registered with us within 5 business days from the end of the Rental period.

What are my obligations when sharing my car?

You can register your car completely free of charge, and you can stop sharing your car or even unlist it at any time.

Feedback

Swapp is a peer-to-peer platform built on trust. One of the keystones of this trust is the public reviews that our users can leave about their experience with each other. Therefore, we ask you to provide feedback at the end of each rental.

Can I share someone else's car?

It is possible to share someone else's car, or even a company car. If you are not the registered owner of the car you want to share, a written consent of the owner might be required.

Taxation

Income from sharing your car is taxable, as is most income. You can share your car as a private individual, or in various legal forms. How you share your car (the legal form, the frequency of sharing, the existence of employment or other relationship, etc.) determines the appropriate taxation of the income earned from sharing your car. Income from sharing your car as a private individual is considered to be income from self-employment, which is subject to personal income tax and social contributions as part of the consolidated tax base. Further information on the detailed rules of taxation can be found in the NAV prospectus. Income from sharing your car in other legal forms is treated differently for tax purposes depending on the legal form chosen. The above information is only intended to provide a general outline of the tax treatment of your earnings and cannot be relied upon by any person or legal entity. It should not be used in place of professional advice. It is recommended that you consult an accountant or tax advisor for more specific information.

Insurance

Swapp Insurance Offers

Through Swapp, you can take out one of our various Allianz insurance products for your vehicle, for which Swapp has already negotiated great conditions and premiums. You can either choose a UBI (usage-based insurance) package with third party liability, full hull/casco and assistance service, or an annual fixed premium tariff for third party liability insurance or an insurance package consisting of third party liability, full hull/casco and assistance service. All you need to do is contact our customer service at suppliers.vienna@joinswapp.com.

Own Casco Insurance

You can also share your car with your own CASCO insurance covering rental activities. The terms and conditions of these insurances are not reviewed by Swapp and Swapp accepts no responsibility for such coverage. Please also note that we will not be able to assist during a claim settlement and that you have to always carefully inform your renter about the policy's details.

3rd Party Liability Insurance

Third party liability claims should be covered by the car's mandatory liability insurance. Settling a third party claim may increase your policy's premium. Renters are responsible for this increase up to the double of your current yearly premium.

Theft

In the unlikely event of theft, please instruct the renter to contact the authorities and follow their instructions. Financial responsibilities will be determined based on the insurance of the car.

Damage, technical problem, theft

Functional car

If it is safe to do so, your renter may continue the trip with your consent following carefully documenting the damage and the circumstances.

Damages

It is important that you are available during the rental period. In case of any problems the renter must be able to contact you or somebody you designate. If you are not available the renter can act at their own discretion. There is no possibility to claim compensation for the consequences.

Inoperable car

If it is unsafe to participate in traffic safely or the car becomes inoperable, the renter is responsible to get the car towed to and stored in a safe place as per your instructions. The renter is responsible for the cost in connection to the towing and storing which might be covered depending on the insurance of the car.

Mechanical problems

It is important that you are available during the rental period. In case of any problems the renter must contact you and proceed as agreed with you. If you are not available the renter can act at your own discretion. There is no possibility to claim compensation for the consequences.

Small problem that does not require a professional
If it is a clearly identifiable problem that can be easily remedied on site (such as a burned-out light bulb, refilling various liquids, etc.), the renter can remedy the problem himself with your express consent. Renters are only responsible for costs related to unintended use and used liquids.
A problem that requires a professional
If a specialist is required to identify or fix the problem, you will have to instruct the renter how you wish to proceed. If the car is not operable, the renters are required to make sure the car is towed to and stored at a safe place via roadside service. Renters are only responsible for costs related to unintended use and windshield liquids.

Claims

Mileage overrun

You may be entitled to an overrun fee if the User exceeds a pre-determined limit. The overrun charge is calculated on the basis of a pre-determined charge / km and the actual overrun. Valid damages will be transferred together with the subscription fee. To avoid disputes, please be sure to document the mileage of your car at the beginning and end of your subscription with the necessary photos.

Missing fuel

Your renters are obliged to return your car with at least the same amount of fuel as they received it with. If they fail to do so, you are eligible for the cost of the missing fuel and a 10 EUR missing fuel surcharge. Following each rentals, you have 24 hours to submit your claim at the details of your rental. Valid claims will be transferred with the rental fee. In order to avoid disputes, please do not forget to document the car's fuel level at both the beginning and the end of the rental by the required photographs.

Cleaning

Your renters are obliged to return your car as clean as they received it. If they fail to do so, you are eligible for min. of 100 EUR cleaning Fee. Following each rentals, you have 24 hours to submit your claim at the details of your rental. Valid claims will be transferred with the rental fee. In order to avoid disputes, please do not forget to document the car's state in the handover and return process in the app both the beginning and the end of the rental by the required photographs.

Delay

In case of late return of your car, you may be entitled up to compensation amounting 15 EUR / hour up to 24 hours. After 24 hours the compensation amounting three times of the pro-rated daily rental fee.

Traffic violations

You renters are fully liable for any traffic violations and fines imposed during the rental period. Swapp will reimburse any fines within 30 days.

Booking modifications, cancellations

Accept, decline booking requests

You can accept or decline a booking requests at the details of your rental. The sooner you reply to your requests, the better your chances to rent your car. You have 5 days to do so, otherwise the booking request will be automatically declined which may negatively impact your listing results. It is important to know that accepted rental requests are not final. In order to finalize the booking, your renters need to pay the entire rental fee upfront. In the meantime, you might receive multiple booking requests for the same or overlapping periods. You are free to accept all requests. The renters who finalizes the booking first will be able to take the car.

Cancel booking

You can only cancel your booking before the rental has started. We ask you to exercise extreme precautions when it comes to cancelling your booking as you might cause your renter a lot of trouble. Canceling your bookings will impact your car's listing results and an automated feedback might be shown on its profile.

Car calendar

Your car's calendar is to inform your perspective renters on your car's availability. Your reservations will be automatically recorded in your car’s calendar, but if you know you will need your car or you will be unable to rent it out at a certain time, please make sure to update your car's calendar accordingly.

Preparation window

The preparation window represents the time required to prepare your car between rentals. It is 2 days by default, but you can always adjust it.

Booking extension, shortening and cancelation

Your renters have the option to cancel, shorten or extend their bookings before as well as during the rental. It is really important that all changes must be submitted via the Swapp Platform.

Extension

Similar to the original booking requests, extension requests must be fully paid before they become final. Unpaid extension requests are not valid, and therefore, your renters must obey the conditions of the original rental. The applicable discounts will be determined based on the total length of the rental.

Shortening and cancelation

Your renters can shorten or cancel their bookings without your approval. Subject to our cancelation policy, you might be entitled for compensation.

Cancelation policy

Up to 21 days before the start of the rental your renters can cancel or shorten their bookings free of charge. Bookings canceled or shortened within 21 days are subject to cancelation fee. The cancelation fee is 100% of the total rental fee.
The cancelation window is determined on a daily basis. This means that a rental start on for instance 05.15. 15:00 can be canceled or shortened free of charge until 04.24. 23:59.

Rental agreement

When you register on the Swapp website, you must accept the Swapp Terms and Conditions. During the handover process, you will receive the Handover documents, which must be signed by both you and the Customer. These two documents govern the tenancy between the parties.

Further useful information

Personal belongings left in the car

Please make sure to empty your car before each rental as neither your renter nor SWAPP can be held responsible for those items.

Minimum and maximum rental period

The cars are booked in daily units, which corresponds to a 24-hour period. The minimum rental period is 30 days. There is no maximum rental period unless you make the car unavailable at any time if you may need it in the future (e.g. annual service, etc.).

Mileage limit

The subscription fee uniformly includes the following mileage: 1 year = 6,000 Km. As with rent, we also recommend a one-kilometer fee during registration, which you may deviate at your own discretion.

Where can a renter travel with my car?

You have the ability to determine in which countries your car can be used. By default, your car can only be used in EU Member States and Switzerland and Norway.

Who issues the invoice to the customer?

Swapp issues an invoice on your behalf to the Customer. We have a fully automated, digital, and locally compliant invoicing solution for that. It is connected to the system of the local tax office.

How can Swapp issue invoices on my behalf when I have my own software and way of issuing invoices?

As per local regulation, you are allowed to use multiple invoicing softwares or tools, each with a unique invoicing sequence. These tools should be compliant and registered with the local tax office. Our system meets these requirements, so if you become a supplier on Swapp by acception our Terms, Swapp can legitimately issue invoices on your behalf

How can I view and process the invoices issued on my behalf?

Right now you'll receive all the invoices via e-mail. If you need the data used on these invoices, you can contact us and we'll provide it to you in CSV format. You'll be able to process that in your own accounting or financial system